Your Privacy Matters: At Digi, we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our remote work platform.
1. Overview
Digi ("we," "our," or "us") operates a cutting-edge digital platform that revolutionizes remote work connections across Australia. This Privacy Policy describes how we collect, use, store, and protect your personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth), the Notifiable Data Breaches scheme, and international privacy frameworks including GDPR where applicable.
Your trust is paramount to us. By using our platform, you consent to the collection and use of your information as described in this comprehensive Privacy Policy.
2.1 Personal Information You Provide
We collect personal information that you voluntarily provide to us, including:
- Account Information: Name, email address, phone number, date of birth, and profile details
- Professional Information: Work experience, skills, qualifications, resume/CV, portfolio items
- Financial Information: Bank account details, ABN, tax file number (if required), payment preferences
- Identification Information: Government-issued ID for verification purposes
- Communication Data: Messages, feedback, and correspondence with our support team
2.2 Information We Collect Automatically
When you use our platform, we automatically collect certain information:
- Device Information: IP address, browser type, operating system, device identifiers
- Usage Data: Pages visited, time spent on platform, click patterns, search queries
- Location Data: General geographic location based on IP address
- Performance Data: Platform response times, error reports, system performance metrics
2.3 Information from Third Parties
We may receive information about you from:
- Background check providers (with your consent)
- Professional reference contacts
- Public databases and social media platforms (if you choose to connect them)
- Client companies when they provide feedback about your work
3. How We Use Your Information
We use your personal information for the following purposes:
3.1 Platform Services
- Creating and managing your account
- Matching you with suitable remote work opportunities
- Facilitating communication between you and client companies
- Processing payments and maintaining financial records
- Providing customer support and technical assistance
3.2 Platform Improvement
- Analyzing usage patterns to improve our services
- Developing new features and functionality
- Conducting research and analytics
- Troubleshooting technical issues
3.3 Legal and Compliance
- Complying with applicable laws and regulations
- Preventing fraud and maintaining platform security
- Enforcing our Terms & Conditions
- Responding to legal requests and court orders
3.4 Communication
- Sending important account and service updates
- Notifying you of new work opportunities (with your consent)
- Providing promotional content and newsletters (with your consent)
- Conducting surveys and requesting feedback
We do not sell your personal information to third parties. We may share your information in the following circumstances:
4.1 With Client Companies
When you apply for or accept work assignments, we share relevant professional information with client companies, including:
- Your professional profile and qualifications
- Work samples and portfolio items (if applicable)
- Performance ratings and feedback from previous assignments
- Contact information necessary for work collaboration
4.2 Service Providers
We share information with trusted third-party service providers who assist us in operating our platform:
- Payment processors and financial institutions
- Background check and verification services
- Cloud hosting and data storage providers
- Analytics and marketing service providers
- Customer support and communication tools
4.3 Legal Requirements
We may disclose your information when required by law or to:
- Comply with legal processes, court orders, or government requests
- Protect our rights, property, or safety
- Investigate fraud or security issues
- Enforce our Terms & Conditions
4.4 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, subject to the same privacy protections.
5. Data Retention
We follow a comprehensive data lifecycle management approach, retaining your personal information based on legal requirements and business necessity:
- Account Information: Retained during active account period and for 5 years after closure for verification purposes
- Financial Records: Retained for 10 years in accordance with Australian taxation and business record requirements
- Work History & Performance Data: Retained for 3 years to maintain platform quality and provide references
- Communication Records: Retained for 2 years for customer service and dispute resolution
- Usage Analytics: Anonymized immediately and retained indefinitely for platform improvement
- Marketing Data: Retained until withdrawal of consent or account closure
You may request early deletion of certain data types where legally permissible.
6. Security
We implement comprehensive security measures to protect your personal information:
6.1 Technical Safeguards
- End-to-end encryption for all data transmission using TLS 1.3
- Advanced AES-512 encryption for sensitive data storage
- Biometric authentication options for enhanced account security
- Quarterly third-party security assessments and vulnerability testing
- Enterprise-grade cloud infrastructure with AWS and Microsoft Azure
- Real-time threat monitoring and automated incident response
- Zero-trust network architecture implementation
6.2 Administrative Safeguards
- Limited access to personal information on a need-to-know basis
- Regular employee training on data protection
- Incident response procedures for data breaches
- Privacy impact assessments for new features
Data Breach Notification: In the unlikely event of a data breach affecting your personal information, we will notify you and relevant authorities within 72 hours as required by Australian privacy laws.
7. Your Rights and Choices
Under Australian privacy laws, you have the following rights regarding your personal information:
7.1 Access and Correction
- Access: Request copies of the personal information we hold about you
- Correction: Request correction of inaccurate or outdated information
- Completion: Request completion of incomplete information
7.2 Data Portability
You can request an export of your personal information in a commonly used, machine-readable format.
7.3 Deletion
You can request deletion of your personal information, subject to legal retention requirements and legitimate business needs.
7.4 Communication Preferences
- Opt out of marketing communications at any time
- Adjust notification preferences in your account settings
- Choose how you receive work opportunity notifications
7.5 Account Deactivation
You can deactivate your account at any time through your account settings or by contacting our support team.
8. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience on our platform:
8.1 Types of Cookies
- Essential Cookies: Required for platform functionality and security
- Performance Cookies: Help us understand how you use our platform
- Functional Cookies: Remember your preferences and settings
- Marketing Cookies: Used to deliver relevant advertisements (with consent)
8.2 Cookie Management
You can control cookies through your browser settings, but disabling essential cookies may affect platform functionality.
9. International Data Transfers
Your personal information is primarily stored and processed in Australia. If we transfer data internationally, we ensure adequate protection through:
- Adequacy decisions by the Australian Government
- Standard contractual clauses approved by privacy authorities
- Certification schemes and codes of conduct
- Specific consent for the transfer
10. Children's Privacy
Our platform is designed exclusively for professionals and is not intended for individuals under 19 years of age. We implement age verification procedures and do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected information from someone under 19, we will:
- Immediately suspend the account
- Delete all associated personal information within 48 hours
- Notify parents or guardians if contact information is available
- Implement additional safeguards to prevent similar occurrences
11. Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will notify you of material changes through:
- Email notifications to your registered address
- Prominent notices on our platform
- In-app notifications
Your continued use of our platform after such notifications constitutes acceptance of the updated policy.
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
Digi Privacy Team
Email:
[email protected]
Phone: 1800 DIGI AU (1800 344 428)
Secure Portal: privacy.digihireau.com
Address: Privacy Officer, Digi Pty Ltd
Level 15, 123 Collins Street, Melbourne VIC 3000, Australia
Priority Response: Privacy requests are processed within 14 days.
Emergency Contact: For urgent privacy concerns, call our 24/7 hotline.
Privacy Complaints: If you believe we have breached your privacy, you can file a complaint with us or directly with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au
This Privacy Policy forms part of our Terms & Conditions. By using Digi's platform, you acknowledge that you have read, understood, and agree to this Privacy Policy.